On your smartphone:

- if you need to enter your delivery address, you will find a tab at the top "View order and enter discount code"

- simply enter your chosen discount code here, pay attention to upper and lower case letters and you will immediately see in the final price that it worked

On the desktop:

- You can find the field with the discount code on the right-hand side

- Simply enter your chosen code and see how your amount is reduced

Please note that with express payment such as Apple Pay you cannot enter the discount code straight away.

Our variety of discount codes, bundles or voucher codes cannot be combined with one another . We have a variety of promotions especially for this so that you have a choice and can choose your personal, suitable code yourself. Our support is always there for you if you have any difficulties or questions.

As long as we exist, you can redeem them with us.

You can find a good overview of all the activities -> HERE

We offer you several payment options:

- Mastercard

- VISA

-Apple Pay

- Google Pay

- Instant transfer with Klarna

- On account with Klarna

Please understand that with “immediate transfer” and “on account” with Klarna, we can only continue to process your order once Klarna has informed us that the payment has been received. This usually takes 1-2 banking days.

You can find all further information ->HERE

If you made a typo and noticed it when confirming your order, simply email us with your order number and you can cancel or reorder it. As long as you have not yet received a shipping confirmation when we have shipped, this is unfortunately no longer possible. The only option is to send your order back to us upon receipt, including a cancellation.

You can find further information ->HERE

Once we have received and checked your ordered items, we will contact you immediately. If all requirements are met, we will instruct the repayment using the same payment method you chose when paying.

More information -> HERE

Unfortunately, we are forced to deduct discounts if the previously stated requirements for the discount are no longer met.

- In writing by email to us

It is important that the revocation is received in writing. Refusal of delivery is not part of the right of withdrawal and you will be charged for the return shipping costs. An automatic chargeback will not occur because we don't know what happened.

Every package comes to you neutrally packaged and not marked with a LOLLYPOPPY lettering or address. Nobody can tell who it comes from or what's inside.

We always ask for phases in which shipping is free from the first euro.

Our system will tell you how much your shipping costs are during checkout. In any case, shipping is free for orders over €79.

You can find further information ->HERE

If it happens that you have to send something back to us, please contact us first by email and tell us your problem. We will always find a solution.

However, we reserve the right not to cover the costs for return shipping. Please contact your trusted shipping service provider and send everything

LOLLYPOPPY

Gartenstr. 11, 85570 Ottenhofen

We do not cover the costs for return shipping.

You can find further information -> Here

The world is changing and we naturally adapt to it. Our delivery times are 2 days - 4 weeks. Our manufacturers are all over the world and we deliver directly from the manufacturer to your home. We don't have a large warehouse. The advantage of this method is that products and goods are not shipped twice and we save CO2 by using fewer resources.

Old method:

Manufacturer->packed->shipping warehouse->warehouse resources (electricity etc.)->we pack again->shipping to you

Our method:

Manufacturer->packaged->shipped to you

We will constantly inform you about your delivery status and also provide updates and a tracking number during this phase.

We are constantly working on optimizing this process to shorten the shipping time.